Returns & Refund Policies
Please read our policies regarding medication return limits, OTC refunds, and cancellation processes.
FDA Regulation on Prescription Returns
Under US Federal Drug Administration (FDA) regulations and state board guidelines, **prescription medications cannot be returned, exchanged, or resold** once they have left the pharmacy. This policy protects public health by preventing the re-circulation of potentially compromised medications.
OTC items & Devices Policy
Unopened and sealed Over-The-Counter (OTC) items, vitamins, and healthcare devices can be returned within **30 days** of delivery. Items must be in their original packaging, unused, and in clean resellable condition.
Damaged or Defective Items
If your medication package arrives damaged, tampered with, or if there was a pharmacy dispensing error, please contact us immediately. We will issue a free overnight replacement at no cost.
How to Claim a Refund
Step 1: Contact Customer Support
Email support@usmedsstore.com with your order number, list of return items, and photos if items are damaged or error-prone.
Step 2: Ship the Return Pack
For eligible OTC items, our team will email you a prepaid shipping label. Print it, pack the items, and drop them off at any USPS/UPS station.
Step 3: Verification & Refund Processing
Once items are inspected by our pharmacy team, refunds will be credited back to your original payment card within 5 to 7 business days.