Refund & Return Policy

1. Damaged or Incorrect Items

If your order arrives damaged or you receive an item that does not match your order, please contact us within 7 days of delivery. To help us process your claim, please provide your order number, name and email address, a description of the issue, and clear photographs of the package and product.

After reviewing the claim, Us Meds Store may provide either a replacement/reshipment at no additional shipping charge, or a full refund for the affected item. The appropriate resolution will depend on the circumstances of the order and applicable law.

2. Lost Packages

If your shipment appears to be lost, please first review the tracking information provided for your order. If the tracking information shows no movement for 30 days, contact us so that we can investigate the shipment with the applicable carrier.

If the package is confirmed to be lost, Us Meds Store may provide a replacement shipment at no additional charge. Where reshipment is not reasonably possible, we may provide an applicable refund.

3. Packages Marked as Delivered

If the carrier's tracking information indicates that your package was delivered but you cannot locate it, please check your delivery area, check with household members or building management, review the carrier's tracking information, and contact the carrier if appropriate.

We may investigate the delivery with the carrier before approving a replacement or refund. A package marked as delivered is not automatically considered lost.

4. Non-Returnable Products

For safety, regulatory, and product-integrity reasons, opened medication packaging cannot be returned. Certain other medicines, prescription products, health-related products, or temperature-sensitive products may also be non-returnable.

Do not send medication or other health-related products back to us without first contacting customer support and receiving return instructions.

5. Unopened Products

If you believe you have received an incorrect product or there is another issue with an unopened product, contact us before attempting to return it. We will review the circumstances and provide return instructions where a return is legally and operationally permitted.

Not all medicines or health-related products can be returned even if unopened.

6. Incorrect Items

If we send you an item that is different from the item you ordered, please contact us within 7 days of delivery. After reviewing the order, we may reship the correct item at no additional charge, or issue a refund for the affected item.

Please do not use an incorrect medicine. Contact us first so that we can provide appropriate instructions.

7. Damaged Products

If your product arrives damaged, opened, leaking, broken, or otherwise compromised, please do not use the product. Contact us within 7 days of delivery and provide photographs of the product and packaging.

Depending on the circumstances, we may provide a replacement or refund.

8. Product Quality Concerns

If you believe there is a problem with the quality, condition, labeling, packaging, or integrity of a product, contact us promptly. Where possible, provide: order number, product name, photographs, lot or batch information, expiration date, and a description of the issue.

If you believe a medicine has caused a serious or unexpected medical reaction, seek medical attention immediately. Do not delay medical treatment while waiting for a response from Us Meds Store.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be issued to the original payment method.

10. Refund Processing

Approved refunds are issued to the original payment method used for the purchase. Once a refund has been initiated, it will typically appear in your account within 5–10 business days.

The actual time may vary depending on your bank, credit-card company, payment processor, or other financial institution. Us Meds Store does not control the processing time imposed by your financial institution.

11. Shipping Charges

If an order is refunded because Us Meds Store shipped an incorrect item or because the product arrived damaged, we may refund the applicable shipping charges associated with the affected order or item.

Shipping charges may otherwise be non-refundable unless required by applicable law.

12. Returned or Refused Packages

If an order is returned to us because of incorrect or incomplete address, refused delivery, failure to accept delivery, multiple unsuccessful delivery attempts, or other customer-related delivery issues, contact us after the package has been returned.

Refund or reshipment eligibility will depend on the circumstances and the type of product involved. Additional shipping charges may apply to a reshipment where permitted.

13. Prescription Products

Prescription medicines may be subject to additional restrictions. Once a prescription product has been dispensed or shipped, it may not be eligible for return or resale except where required or permitted by applicable law.

If there is a problem with a prescription product you received, contact us promptly so that we can review the issue.

14. Refund Eligibility

A refund or replacement may be available when:

• You receive a damaged product
• You receive the wrong product
• An item is missing from your order
• A package is confirmed lost
• An order is canceled before processing or shipment
• We are unable to fulfill an order
• A product has a confirmed quality issue
• A refund is otherwise required by applicable law

Refunds and replacements are subject to the terms of this policy and applicable law.

15. Situations Generally Not Eligible for Refund

Unless required by applicable law, refunds may generally not be available for:

• Opened medication packaging
• Products that have been used
• Products damaged after delivery by the customer
• Incorrect shipping information provided by the customer
• Packages refused by the customer
• Failure to accept a delivery
• Change of mind after shipment
• Products that cannot legally or safely be resold

16. How to Submit a Refund Claim

To request a refund, replacement, or reshipment, contact Us Meds Store customer support. Please provide: full name, order number, email address used for the order, product name, date of delivery, description of the problem, and photographs or other supporting information where applicable.

Claims involving damaged or incorrect products should be submitted within 7 days of delivery. Claims relating to lost shipments should be submitted after the applicable tracking period described above.

17. Return Instructions

Do not return any medicine or health-related product without contacting us first. If a return is permitted, our customer-support team will provide the appropriate return instructions.

For certain products, disposal may be required instead of physical return because of safety or regulatory requirements.

18. Changes to This Refund & Return Policy

Us Meds Store may update this Refund & Return Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Any updated policy will apply as permitted by applicable law.

19. Contact Us

For refund, return, replacement, or reshipment questions, please contact Us Meds Store through the customer-support information provided on our Website.

Website: usmedsstores.com
Refund Policy: https://usmedsstores.com/refund-policy
Effective Date: August 22, 2026